FAQ

If you don’t find the information you are looking for: please send us an email.

Browse ViaValo.com and once you have found something you would like to buy, simply add it to your cart. Once you have added all the wonderful goodies you want to buy, go to either your cart, to review what you are buying, or go straight to our secure checkout, where you fill in your payment details and shipping details.
All prices are including Dutch VAT.
In the Netherlands you can pay with iDeal.
In Belgium you can pay with Mister Cash.
In Germany, Austria and Switserland you can pay with Sofort Banking.
We have also a Pay-Pal account. With PayPal you can also pay with your credit card, even if you don’t have a PayPal account.
And you can also pay via a direct bank transfer. In that case we wait with sending the order until we have received your payment.
It depends on the size and weight of your order, the easiest way to determine your shipping cost is to add the items to your cart and navigate to the checkout page. Fill in your address details and the shipping should be calculated and shown to you.
We have just a little stock, so please bear in mind that there may be a waiting time of a couple of days, depending on the product, to produce and process your order to have it ready for shipment. We will always do our best to get your order sent off to you as soon as its ready.
If we have the item on stock it´ll most likely be faster.
After processing your order and boxing it ready for shipment it´s not in our hands anymore.
Online shopping got really secure over the last years and so is online shopping with our system. We build the store with standard industry web design components so there was loads of security testing by the professional developers involved. Your details are at a save place and will never reach third parties.
As far as the payment goes, there are professional payment gateway service provider chosen by us like iDeal and Paypal. Paypal is one of the most secure ways to pay online these days. For more information please visit www.paypal.com
Yes, we will email an invoice after you have completed the checkout.
And with the shipment we include also a delivery note with all the details of your order (except if you want to send it as a gift, see next item).
Absolutely. You can place an order, pay for the product and we ship it as a present to someone you want. We will not include any invoices or order receipts to the shipping box. Only some greeting words if you want.
Please write ''Send as a gift'', or something like that, into the notes field during your checkout and drop us a line what you want to say to your loved ones, so we know what we have to do.
You have 60 days to return an item. If you are not happy with the sizing or anything else for that matter, or you just don’t like it – send it back and you can have a replacement or refund. Simple as that.
Please notificy us first if you want to return a purchase or exchange an item.

How to return or exchange a product
  1. Contact us at sales@viavalo.com (stating the reason for your cancellation/return)
  2. We will email you the return address for your return
  3. Safely package up the item (if opened) and send it to the provided return address. We recommend you use a signed-for delivery service with proof of postage
  4. You are responsible for the cost for returning the item's, unless faulty
  5. Should you be returning a faulty item, VIAVALO will reimburse you for the cost of return delivery, assuming it is comparable to the method used to send the item to you
We have no physical shop but, for example for the returning of items, our address is:
Nescioplantsoen 38
1321 BJ Almere
The Netherlands

email: sales@viavalo.com
Good question!
This is the story: Some time ago I was, with some friends, in Tibet. Early in the morning I was standing outside the small cabin and looked across the valley and the small winding path high up in the mountain. Suddenly there was a bright light at the end of the valley.
Wow ... Really? Mmmmm, Ok, this is not true. But it would be a great story. No, the truth is that the name is the result of some hard brainstorming. VIA means 'through' or 'by the way of' and VALO means in some languages 'light' or 'valley'. And if you say it 10 times it really starts flowing.
So now you know it ...